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To make sure you are safe we regularly check our advisers against the Criminal Record Bureau (CRB) and they are all trained to assess need and risk.
NYAS Helpline Statement of Service, please click here for your full copy.
Your ‘Feedback’ is valuable to us click here if you would like to give your feedback on the NYAS Helpline.
Children in care and care leavers should have access to advocacy advice help lines so that they can receive advice and support when they need it by qualified and experienced advocates.
You should have access to advocacy advice help lines so that you can receive independent advice and support Advocacy services are central to the voice of the child agenda and recent surveys and reports have indicated that young people are not aware of the entitlement to this provision and that some local authorities are not commissioning this service for their children.
The Helpline provides a free single point of access to all NYAS services.
Our advisers are here to support children, young people, and vulnerable adults, across England and Wales, to ensure their rights are up held.
We welcome enquiries from representatives of children, young people, and vulnerable adult such as professionals, practitioners, family or friends too.
The Helpline is open 9 am until 8 pm Monday to Friday 10 am until 4 pm Saturdays excluding Bank Holidays.
You can contact us via the: One of our advisers will respond to your enquiry and agree with you how NYAS can help you.
Our experience and knowledge gained through supporting many thousands of children, young people and vulnerable adults since 1989 will enable the Helpline adviser to respond sensitively and professionally to your enquiry and find the right NYAS service for you.
Our adviser may not always be able to answer your questions immediately and may need to call or email you at a later date with a more detailed response.
Whenever this is the case, the adviser will always explain what they will need to do to find an answer to your question or problem and when you can expect them to get back in touch with you.