Updating apache mod perl
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OTRS is a trouble ticket system with many features to manage customer telephone calls and e-mails. Clean out the yum cache to re-capture disk spaced used during the update process yum clean all 1.The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. This How-To is specifically intended to help install and run OTRS ( Start the My SQL database server service mysqld start 2.
For those types of questions, please refer to the OTRS website. Upgrade cpan by installing the CPAN Bundle install Bundle:: CPAN 4. Run cpan to install perl dependencies cpan (hit enter until you get to the cpan prompt) 6. install CGI Date:: Pcalc Date:: Format DBI DBD::mysql Digest:: MD5 LWP:: User Agent MIME:: Base64 MIME:: Tools GSSAPI Net:: DNS Authen:: SASL IO:: Socket:: SSL Convert:: ASN1 XML:: SAX:: Base 8. Install graphics related packages install GD GD:: Text GD:: Graph XML:: Parser PDF:: API2 (select n for animated gif support) 10. Update all existing packages installed on the system yum –y update 5. Install Cent OS 4.4 Server Minimal (disable the firewall and SELinux) 2. Install required packages yum -y install gcc cpp glibc-devel glibc-headers glibc-kernheaders mysql mysql-server perl-DBD-My SQL perl-DBI mysql-devel e2fsprogs-devel krb5-devel openssl-devel zlib-devel openssl gd gd-devel freetype-devel libjpeg-devel libpng-devel xorg-x11-devel fontconfig-devel pkgconfig xorg-x11-libs expat-devel gdbm-devel perl-DBD-My SQL httpd-devel apr apr-devel apr-util apr-util-devel cyrus-sasl-devel db4-devel httpd httpd-suexec openldap-devel pcre-devel 4.Install Apache 2 bundle install Bundle:: Apache2 11. Remove empty users from the user table DELETE FROM WHERE User = ''; 3.Install mod_perl2 package install mod_perl2 (full path to apxs is /usr/sbin/apxs, skip both test suites) 12. Configure a password for the root user on localhost (replace passwd with an actual password) SET PASSWORD FOR 'root'@'localhost' = PASSWORD('passwd'); 4.Configure a password for the root user on the fully qualified domain name (replace passwd with an actual password and replace fqdn with the actual fully qualified domain name) SET PASSWORD FOR 'root'@'fqdn' = PASSWORD('passwd'); 5. Change to a temporary directory, I used /usr/local/src as an example cd /usr/local/src 2.
Reload the changes that were just made FLUSH PRIVILEGES; 6. Configure Apache to use mod_perl vi /etc/httpd/conf/2. Download OTRS with wget wget ftp://org/pub/otrs/otrs-2.1.4gz 3.Add the following: # # Basic apache configuration file for OTRS # # agent, admin and customer frontend # Script Alias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # # Directory settings # 6. Add an OTRS user useradd -d /opt/otrs/ -c 'OTRS user' otrs 4.Add the OTRS user to the apache group usermod -G apache otrs 5.Change the permissions of the /opt/otrs directory chmod g+x /opt/otrs 6.Extract the OTRS files downloaded earlier tar zxvf otrs-2.1.4gz 7.Change directories into the extracted OTRS directory cd otrs-2.1.4 8.